Subscription and Cancellation Policy
Last updated 8 October 2026
1. Plans
Collab offers a one-month introductory free period to eligible new subscribers. After the free period, the Central User selects either a monthly or annual paid subscription.
2. Pricing
Monthly: $20 AUD per month.
Annual: $200 AUD per year.
The applicable price, including any required tax treatment, will be displayed before purchase.
3. Free period
The first one month is free. No subscription fee is charged during the free period. Before the free period ends, the user will be asked to select monthly or annual billing. The selected paid subscription begins after the free period unless cancelled in accordance with the cancellation process.
4. Renewal
Paid subscriptions automatically renew for the same billing period unless cancelled before the next renewal. The renewal date and price should be displayed in the user's account and in applicable pre-renewal notices.
5. Cancellation
Users may cancel before the next billing date. Cancellation prevents future renewal but generally does not refund an already-paid billing period unless a refund is required by law or approved under our refund policy.
6. Refunds
Refunds are subject to applicable law, including the Australian Consumer Law. We may also provide refunds for duplicate charges, material service failures or other circumstances we determine appropriate.
7. Failed payments
If payment fails, we may notify the user, retry payment, request an updated payment method and/or suspend paid features after reasonable notice, subject to law.
8. Price changes
We may change pricing prospectively. Material price increases will be notified before they apply and users may cancel before the new price takes effect.
9. App stores
Where subscriptions are purchased through Apple App Store or Google Play, the applicable store's billing, cancellation and refund mechanisms may apply.
10. Contact