Terms and conditions
Last updated 8 October 2026
1. About these Terms
These Terms & Conditions govern access to and use of the Collab application, website and related services (Collab). Collab is operated by Re Psychology Pty Ltd, trading under the K Family Trust (ABN 28 507 384 561) (Re Psychology, we, us or our).
By creating an account, accepting an invitation, purchasing a subscription or otherwise using Collab, you agree to these Terms. If you do not agree, do not use Collab.
2. What Collab does
Collab is a collaboration and communication platform designed to help a participant/client and the people involved in their support communicate, coordinate information, share documents and work together.
Collab may be used by participants/clients, parents or guardians, NDIS providers, support workers, allied health professionals, health professionals, educators, family members and other authorised people.
Collab is a technology platform. It is not an NDIS provider, health service, emergency service, clinical decision-maker or substitute for professional judgement.
3. Definitions
Participant or Client means the person whose Collab space is being used as the central support space.
Central User means the Participant/Client, or an authorised parent/guardian or representative acting for them.
Invited User means a person invited to a Participant/Client's Collab space.
Provider means an NDIS provider or other organisation/professional using Collab.
User Content means information, messages, documents, images and other material entered or uploaded by users.
Subscription means a paid Collab plan.
4. Participant-controlled access
Collab is designed around the Participant/Client as the central user. Subject to applicable guardian, representative and legal arrangements, the Participant/Client controls who is invited to their Collab space. Re Psychology does not independently decide which providers or other people should have access.
An Invited User may access information made available through the relevant Collab space according to the permissions and functionality implemented in Collab.
5. Parents and guardians
A parent or guardian may create or manage a Collab account on behalf of a child or young person where they are authorised to do so. The parent/guardian is responsible for ensuring that they have appropriate authority and for using the account consistently with the child's rights and applicable law.
6. Account security
Provide accurate information and keep account credentials secure.
Do not share credentials or access another person's account without authorisation.
Notify us promptly of suspected unauthorised access.
You are responsible for activity occurring through your account, except to the extent caused by our breach or applicable law.
7. Information and User Content
Users may enter or upload personal and sensitive information, including health, disability, support, education, appointment, goal, communication and service information. Users must only upload or share information they are authorised to use and disclose.
You retain your rights in User Content. You grant Re Psychology a limited, non-exclusive licence to host, store, transmit, display, back up, secure and otherwise process User Content only as reasonably necessary to provide, maintain, secure and improve Collab and comply with law.
8. NDIS and provider responsibilities
Collab may be used by NDIS providers, but Collab is not itself an NDIS provider and Re Psychology does not provide NDIS supports through the platform. Each provider remains responsible for its own obligations, including obligations relating to participant consent, privacy, record keeping, professional conduct, information handling, incident management and applicable NDIS requirements.
Access to information through Collab does not by itself authorise a provider to use, disclose, copy or retain that information for every purpose. Providers must determine whether each use is authorised and lawful.
9. Messaging and documents
Collab may provide direct messaging and document upload. Users must take care when communicating or uploading sensitive information and should only share information with people who need it for a legitimate purpose.
10. No emergency reliance
Collab is not monitored as an emergency service. Users must not rely on Collab for urgent medical, safety or crisis communication. In an emergency, contact the appropriate emergency service.
11. Acceptable use
Do not use Collab unlawfully or to facilitate abuse, exploitation, harassment, threats or discrimination.
Do not upload malicious code or attempt to compromise security.
Do not impersonate another person or access information without authorisation.
Do not upload content you do not have the right to use or disclose.
Do not use Collab to circumvent access controls or interfere with another user's account.
12. Intellectual property
Collab software, branding, interfaces, designs and underlying technology are owned by or licensed to Re Psychology and may not be copied, reverse engineered, resold or commercially exploited except as permitted by law or written agreement.
13. Availability and changes
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. We may perform maintenance, security updates and feature changes. Material changes to these Terms will be communicated where required.
14. Third-party services
Collab may rely on third-party providers for hosting, payments, authentication, communications, analytics, security and other technical services. Those providers may have their own terms. We will take reasonable steps to select and manage providers appropriately.
15. Suspension and termination
We may suspend or terminate access where reasonably necessary for security, unlawful use, material breach, non-payment, legal compliance or protection of users. Where practicable, we will provide notice.
16. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
17. Liability
To the maximum extent permitted by law, we are not responsible for losses arising from user-entered information, decisions made by users, a user's failure to protect credentials, third-party services, internet outages or events outside our reasonable control. Nothing excludes liability that cannot legally be excluded.
18. Privacy
Our Privacy Policy explains how personal information is collected, used, disclosed, stored and protected.
19. Governing law
These Terms are governed by the laws of South Australia, Australia, subject to any mandatory rights available under applicable law.
20. Contact
Re Psychology Pty Ltd trading under the K Family Trust | ABN 28 507 384 561 | 71 Moseley St., Glenelg South SA 5045 | jess@getcollabapp.com | https://www.getcollabapp.com/
Collab Acceptable Use Policy
1. You must use Collab lawfully and respectfully.
Do not harass, threaten, abuse, exploit or intimidate another user.
Do not impersonate another person.
Do not access or attempt to access information without authorisation.
Do not upload malware or attempt to compromise Collab security.
Do not use Collab to facilitate unlawful conduct.
Do not upload material you do not have the right to share.
Do not misuse personal or sensitive information.
Do not use Collab as an emergency service.
2. Enforcement
We may investigate suspected misuse and take reasonable action, including restricting or suspending access where necessary to protect users, information or the service.
Participant Consent & Information Sharing Agreement
1. Purpose
This agreement explains how a Participant/Client can use Collab to invite people into their support network and share information with them.
2. Your choice
You decide who you invite to your Collab space, subject to applicable guardian, representative and legal arrangements.
3. What may be shared
Profile and contact information.
Goals, preferences and support information.
Health, disability and wellbeing information that you choose or are authorised to enter.
Documents and images.
Messages and other collaboration information.
4. Who may receive information
You may invite providers, support workers, allied health professionals, health professionals, educators, family members, carers or other people involved in your support.
5. Your responsibilities
Only invite people who should have access. Before uploading a document or sending a message, consider whether it contains information that should be shared with the intended recipients.
6. Changing access
Where supported by the product, you can manage your support network and remove a person's access. Removing access does not necessarily remove copies or information the person has already viewed, downloaded or otherwise received.
7. Children and guardians
A parent or guardian may act on behalf of a child or young person where authorised. The rights and interests of the child remain relevant, and account management should transition appropriately as the child gains capacity and applicable law requires.
8. Provider obligations
Providers remain responsible for their own obligations regarding participant information. Your invitation does not give a Provider unrestricted permission to use your information for unrelated purposes.
Professional & Provider Code of Conduct
1. Purpose
This Code sets expectations for professionals and Providers using Collab. It does not replace professional registration standards, NDIS requirements, employment policies or law.
2. Respect and dignity
Treat Participants/Clients and other users respectfully.
Support participant choice, control and dignity.
Avoid discriminatory, coercive or degrading communication.
3. Confidentiality
Access only information needed for your role.
Keep credentials secure.
Do not share participant information outside authorised channels.
Take care when downloading, printing or storing information.
4. Professional judgement
Collab is a communication tool. Professionals remain responsible for their professional decisions, records, recommendations and escalation obligations.
5. Concerns
Serious concerns should be reported through the Provider's required channels and, where appropriate, to Collab at jess@getcollabapp.com.
NDIS Provider Data & User Agreement
1. Purpose
This Agreement applies when a NDIS provider or other professional accepts an invitation to a Participant/Client's Collab space.
2. Provider responsibilities
Only access information you are authorised to access.
Use participant information only for legitimate and authorised purposes.
Comply with applicable privacy, confidentiality, professional, contractual and NDIS obligations.
Maintain appropriate internal controls for staff and contractors.
Do not share credentials.
Do not download, copy or disclose participant information unless authorised and necessary.
Notify appropriate parties promptly if you become aware of an unauthorised disclosure or security incident.
3. Participant-controlled invitation
The Participant/Client or authorised representative controls invitations to their Collab space. Acceptance of an invitation does not remove the Provider's independent obligations regarding lawful collection, use, disclosure, storage or retention.
4. Staff and contractors
A Provider must ensure its employees, contractors and other representatives who access Collab are appropriately authorised and understand their confidentiality and privacy obligations.
5. End of engagement
When a Provider no longer supports a Participant/Client, the Provider should promptly cease accessing the Participant's Collab information and notify the relevant Participant/Client or administrator as appropriate. Provider-side copies and records remain subject to the Provider's legal and professional obligations.
6. No certification claim
Use of Collab does not represent that Re Psychology has certified, endorsed or guaranteed a Provider's compliance with NDIS requirements.
7. Agreement
By accepting an invitation and using Collab, the Provider agrees to this Agreement and the Collab Terms & Conditions and Privacy Policy.
Collab Complaints Policy
1. We welcome feedback
We want Collab to be safe, accessible and useful. Complaints may concern the service, privacy, security, billing, accessibility or interactions with Collab support.
2. How to complain
Email jess@getcollabapp.com or write to Jessica Webster, 71 Moseley St., Glenelg South SA 5045. Please include enough information for us to understand and investigate the issue.
3. Our process
Acknowledge the complaint where practicable.
Assess whether immediate safety, privacy or security action is required.
Investigate fairly and proportionately.
Seek additional information where necessary.
Provide an outcome and any appropriate remedial action.
4. Privacy complaints
Privacy complaints will be handled under applicable privacy requirements. If you are dissatisfied with our response, you may contact the OAIC.
Collab App Data and Security
DATA RETENTION & DELETION POLICY
1. Purpose
This policy sets out Collab's approach to retaining and deleting information. Exact periods must be confirmed against the final technical design, contractual arrangements and applicable legal obligations before publication.
2. Principles
Retain information only as long as reasonably necessary for its purpose or as required/permitted by law.
Use defined retention periods wherever practicable.
Secure information throughout its lifecycle.
Delete or de-identify information when it is no longer required, subject to lawful retention.
3. Account information
Account information will generally be retained while an account is active and for a limited period after closure where necessary for security, legal, accounting or dispute purposes.
4. Participant content
Participant content may be retained while the relevant Collab space is active and thereafter only as necessary for lawful purposes. Providers may have separate legal obligations to retain records in their own systems.
5. Backups
Deleted information may remain in encrypted backups for a limited backup lifecycle before permanent overwrite, subject to technical architecture and applicable law.
6. Legal holds
Information may be retained longer where reasonably necessary for legal proceedings, investigations, dispute resolution, security or compliance.
SECURITY & DATA BREACH POLICY
1. Security objective
Collab aims to protect personal and sensitive information through proportionate technical and organisational safeguards.
2. Controls
Access controls based on account and role.
Authentication and credential protection.
Encryption in transit and appropriate encryption at rest where supported by the architecture.
Security logging and monitoring.
Backups and recovery procedures.
Software patching and vulnerability management.
Staff confidentiality and access controls.
Incident response procedures.
3. User responsibilities
Use strong, unique credentials.
Do not share passwords.
Log out of shared devices.
Report suspected compromise promptly.
4. Incident response
Identify and contain the incident.
Assess the nature and scope of affected information.
Determine whether an eligible data breach has occurred.
Take remediation steps.
Notify affected people and regulators where legally required.
Document the incident and lessons learned.
5. Contact
Security/privacy incidents should be reported immediately to jess@getcollabapp.com.
Collab cookie policy
1. What cookies are
Cookies and similar technologies are small files or identifiers used to operate websites and remember information.
2. How Collab may use them
Authentication and session management.
Security and fraud prevention.
Remembering preferences.
Performance and diagnostics.
Analytics, where used.
3. Essential versus optional technologies
Essential technologies may be necessary for the service to function. Where applicable law requires consent for non-essential technologies, Collab will provide an appropriate consent mechanism.
4. Managing cookies
Browser settings may allow cookies to be blocked or deleted, although doing so can affect functionality.